“I think that consistency for us in the industry in achieving (service standards) is what we really need to make sure we are better at. We need to be very clear on what we are doing and why and trying to deliver on what we promised the customer” is part of the sage advice Jason Clarke speaks about having served over 30 years in the insurance sector.
Having commenced his business life in country South Australia, Jason is a firm believer that better service isn’t difficult – return calls the same day, find solutions that create win-wins and just provide acknowledgment are some simple measures we can all undertake, he says.
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